Refund & Cancellation

Last updated: July 2026

Because our meals are freshly prepared, perishable food, we handle refunds a little differently than a typical store.

Cancelling or changing an order

You can change, skip, pause, or cancel a weekly subscription anytime before the Friday cutoffat no charge — that's before we buy ingredients and start prepping. After the cutoff, that week's order is locked in and billed, and changes take effect the following week.

Refunds

We don't accept returns of perishable food. If something is wrong with your order — an item is missing, damaged, or arrives in poor condition — email info@trim-eats.com within 48 hoursof delivery with your order details and a photo, and we'll make it right with a replacement or credit.

Delivery & shipping issues

Please make sure your address is correct and that someone can receive perishable food on your delivery day. We can't refund orders that spoil because they weren't refrigerated promptly, or that fail delivery due to an incorrect address. If a shipped order is delayed by the carrier and arrives warm, contact us and we'll help.

Questions

We want you happy with every box. Reach us at info@trim-eats.com.